I think I was still being a bit too harsh even after throwing into my comment that other providers aren't perfect either.

But basically after the initial paperwork I had some issues with my account getting flagged even though I wasn't using it 99.999% of the time. It's not a huge deal for me because I wasn't trying them out for anything serious. I just questioned how often that might happen if I was actually using it seriously and what kind of headaches it could cause me while re-verifying everything with them.

From people I know if everything is going good then their service is great. Server performance is good, pricing is good, etc.