Its such a contrast to the Dell I used to know. Back in 2012 I had the hard drive in my Dell laptop sale and had the Dell small business service contract and they sent out a guy to replace it that afternoon, right there in front of me in the office. I was without my machine for 4 hours. That is what Dell used to be like.

I guess they don't find enough profit in this? TBH I'm OK to pay say 4,000 CAD + for a top tier, 64GB mobile workstation (don't care about video card, Arc is good enough), and +500 CAD for a 10-year care. And I don't even need someone to come over to my home. As long as I can mail or drop to some place I'm fine.

The problem today is -- even with a similar price point (like top tier Dell mobile workstation does cost 3,000+ CAD), I'm not sure how long it lasts. It could be 5 years, it could be 5 months, I have no confidence in it.