Yes, it’s not the same at all.

In electronic chat I can ask someone to explain their question and wait for it in writing. In person, I often have to listen to them stumble over the concept because they didn’t think about what they wanted to ask before asking it.

In a video call I can clearly see the other person’s screen and zoom in on what I’m trying to look at. In person I have to lean over their desk and squint at the right angle.