Remix.run Logo
jsight 7 hours ago

Every time that I read this about remote work, all I can think is how much I miss IRC and the culture that came from it.

We were doing remote work effectively decades ago. Don't have hallway conversations to fix bugs? Easy, just post your problems on the team chat and someone (often one of several people) would love to drop by to help.

I'm not sure exactly all of the forces that have led to this changing so much, but I'm certain that merely blaming "remote work" isn't it.

Somehow we were better at using remote tools while literally in the same office than some teams are at using them now while fully remote.

noman-land 4 hours ago | parent | next [-]

I have encountered people who are scared to post in large public channels. Part of growing up in chatrooms was an implicit bravery of saying something out loud in a room full of thousands of people. There seems to have been a shift, somewhat, in the comfort level of different generations about saying things "out loud" in large public rooms.

Chatrooms have evolved in a really interesting way. I think the first generation to have them didn't fully understand how "public" they were. Maybe there are more people in the more recent generations that have a more visceral understanding of online "publicness" as they have grown up with (and perhaps have been burned by) those concepts from the very beginning. Maybe they have a better understanding of the permanence of online utterances and therefore have a more conservative approach to interacting on what feels like the permanent public ledger.

Maybe it's because the concept of pseudonyms has devolved since the early days. Corporate social media has an interest in doxing its users to advertise to and control them but pre-corporate social media was filled with anonymous usernames. Posting in a large group under your permanent forever name is much scarier than posting under an anonymous, temporary identity. One of the things I advocate people do is post online anonymously, instead of with their real name. It alleviates a lot of the fear of speaking your truth, which we need more of!

There is something there. The ability to try on identities in a safe environment before you discover which one you really identify with. It's much harder to do this with your real name. Your past comes with a lot of baggage and people who know you don't want you to change because it makes them feel uncomfortable.

zaptheimpaler an hour ago | parent | next [-]

I use pseudonyms and post weird shit online, but I still feel very reluctant to post anything on large public channels inside a company. Everything is tied to your real name and all of us are hyper aware now that every single fucking thing on the internet is monitored, and will be used against you if necessary. I am 99% confident a tool already exists that a manager can use to get all messages from employee X over the last N months and summarize the content and surface any "red flags", which in a corporate setting would be incredibly broad.

jrnng 10 minutes ago | parent [-]

We have slack integrated with glean and anyone in the company can do this, not just managers.

It also has access to our internal wikis, GitHub, and other internal tools.

sailfast an hour ago | parent | prev | next [-]

The problem in my opinion is that folks afraid of posting treat chat channels like email and official record instead of a conversation. I like to post ideas, brainstorm, engage if I have a minute to respond to someone with a thought - kinda like being in an office - whereas many others seem to use it to blast out information after a lot of polish and they form a culture of announcements and no engagement, and get stressed whenever someone asks a question or actually replies.

Use tools for what they are good for and create a culture that makes each tool work best for your organization.

QuercusMax an hour ago | parent | prev [-]

I got a minor reprimand in a performed review for having a slightly heated conversation in a public channel. In the past that company had been very open about communicating about negative stuff (our CEO emailed the entire company when he visited one of the hardware labs that was a mess), but the upper management started tamping down on anything negative, and one of the things that suffered was any sort of honest communication.

Kind of a ship of theseus situation culture wise - when the original leaders are all gone, did they pick good successors to fill their spots? Very often not.

gls2ro an hour ago | parent [-]

This sometimes happens also when the original leaders are still present but they dont understand the effect the metrics are having on the entire company when it grows big.

Have a senior leadership team and want them to not tell you bad news when you are the CEO/Leader? Then link their salary/performance to metrics like number of production incidents their team has. Suddenly the number of incidents that you know of decreases.

If that does not work to isolate you as the leader from thr reality of your company then link their salaries to a metric like number of projects finished before or at deadline and watch how tech debt increases multiple folds and how everything is suddenly estimates are increasing all over the place.

Want people not to ask meaningful hard questions in All Hands? Just make sure anyone that seems critical be labeled as not culture fit and done. All questions are positive and nice. Make sure to always ask for name and disable any anonymous questions asked.

Not trying to say metrics are bad or they should not be used. But they are not pure functions :) they do have side effects and sometimes very large ones.

Aurornis 26 minutes ago | parent | prev | next [-]

> how much I miss IRC and the culture that came from it.

IRC selects for people who like chatting and communicating via text.

I think the mistake made with remote work was assuming that everyone could easily work that way.

The best experiences I had with remote work were pre-COVID, when the teams working remote were carefully selected for having good remote work abilities and anyone who couldn’t handle it was kicked back to the office (or out of the company)

Then something changed during COVID and remote work was treated as something everyone could do equally well. The remote teams I worked with were now a mix of people who could work well remotely and people who wanted to work remote but tried to force communication to happen like we were back in the office: Meetings for everything. Demands to “jump on a quick call” when a few Slack messages would have done the job. Then there were the people who read “Four Hour Work Week” and thought they were going to do their jobs from their iPhone while traveling the world or at the ski resort.

I don’t know. Having seen the before and after it doesn’t feel so surprising that remote work faltered when applied indiscriminately to everyone. The best remote teams I work with to this day are still the ones who know how to communicate in that old school IRC style where communication flowed easily and everyone was on the same page, not trying to play office games through Slack.

Kerrick 7 hours ago | parent | prev | next [-]

> Somehow we were better at using remote tools while literally in the same office than some teams are at using them now while fully remote.

I couldn't agree more. I pushed to get the place I worked for to use Slack when it first launched, moving us off AIM (ha!). Our use of Slack when we shared an office in the twenty-teens was so much better than the use I've seen of Slack/competitors on fully-remote teams.

I wonder if it's because the failure mode was, as you said, to "drop by." Now the failure mode is... just failure.

cogman10 6 hours ago | parent | next [-]

I can't speak for everyone, but I'd say that I've noticed that younger devs simply do not chat.

My team rooms are pretty dead. I'll send stuff there but by and large the team simply doesn't use chat functions.

denkmoon 6 hours ago | parent | next [-]

Perhaps the youngins are more cognisant that it's all monitored. Knowing your employer can read everything and it _will_ be used against you has a chilling effect and I'm pretty sure that's part of it.

MarcelOlsz 5 hours ago | parent [-]

We had such incredibly heinous group chats on our Slack that if an admin perused through the logs we'd be instantly fired and the company shut down right then and there lol. The paranoia drove everyone nuts which made it more fun.

taurath 6 hours ago | parent | prev | next [-]

Partially thats about teams and how most corps use it, which is built primarily around information siloing and management visibility.

lovich 5 hours ago | parent | prev | next [-]

They, for every team I’ve ever managed, have an off company owned systems chat on shit like slack or discord where they are roasting the fuck out of you.

I’ve managed to be invited or told of them after ingratiating myself to the teams, or more often, after quitting and getting invited as one of the “good ones”

They all know that every word on company shit is being monitored

sailfast an hour ago | parent [-]

Sure, but this ends up poisoning any sort of culture and creating all sorts of in-group nonsense which is almost impossible to undo.

It’d be like using Blind as your company chat - nobody goes on there to say how great their experience has been, and the tone infects everything else.

But maybe I’m just not very fun at parties…

This should be avoided at all costs by creating a culture that is receptive to people’s concerns and doesn’t do stupid things without explanation - but I get how difficult that is in reality and most orgs end up messing this up.

im3w1l an hour ago | parent [-]

Maybe I'm a bit unfair to you but to me your comment basically reads as wishing employees would be good little cogs in your machinery rather than people. Like making friends is natural human behavior. Forming friend groups is natural human behavior. It's not nice to disrupt this except that of course everyone has to be able to work together when needed.

LtWorf 6 hours ago | parent | prev [-]

It doesn't help that reporting people to HR is a way to career advancement.

kasey_junk 6 hours ago | parent [-]

I’ve never worked _anywhere_ where reporting someone to HR was anything but negative impacting for your prospects at the company. And I’ve worked at lots of places in many dimensions (company size, industry, age, etc)

MarcelOlsz 5 hours ago | parent [-]

This usually applies to Big Bank.

derrida 5 hours ago | parent | next [-]

The karmic cost / benefit is all worked out then.

XorNot 5 hours ago | parent | prev | next [-]

I worked at a big bank and it definitely did not.

lovich 5 hours ago | parent | prev [-]

Is that a dynamic they have? I haven’t worked at Big Bank but I’ve worked in finance a few times and at those places and other industries I’ve worked in reporting anything to HR wouldn’t necessarily get direct consequences but you would permanently be on their radar and have to work to rule after that

makingstuffs 4 hours ago | parent | prev | next [-]

I think it’s more a shift in the culture amongst most people now than an argument of remote/in office.

Notification fatigue is a thing and people are just used to ignoring notifications and messages nowadays which ends up with slow responses and poor communication all around.

QuercusMax 27 minutes ago | parent | prev [-]

It's much easier to get a feel for how urgent things may be when you can yell down the hall.

I'm currently in feeling things out phase with my current team, and people seem really laid back about responding to messages - but it also seems like we're getting stuff done. Hard to figure.

atomicnumber3 6 hours ago | parent | prev | next [-]

Yeah. Random example: I have better "ambient awareness" remotely because with slack I am in every hallway simultaneously, and can skim the conversations and set up highlight words

Kerrick 6 hours ago | parent [-]

I wonder how much of that comes down to culture. Since going remote I have come to wonder if a direct-message-first chat culture is harmful to collaboration.

makeitdouble 6 hours ago | parent | next [-]

IMHO most companies encourage public-first conversation, but still end up with DM-first as their employees don't have enough trust in how their messages will be received.

It requires to be comfortable exposing lack of knowledge or saying weird things to peers, and be confident it will be taken in good faith. As you point out, that requires a whole level of culture building.

sailfast an hour ago | parent | prev | next [-]

DM-first is an extremely frustrating culture. That kind of operation tells me that that folks are too risk averse and political to discuss things openly. Typically this is led by panicky managers that are worried about involving too many people or having to explain things to folks they don’t want to deal with, and it escalates from there and gums up ALL the things. It makes Slack basically useless.

The same people DMing however will also extol the virtues of posting in public and lament why there is not more conversation happening in the open.

5 hours ago | parent | prev | next [-]
[deleted]
tayo42 5 hours ago | parent | prev | next [-]

It is. You need to be aware of it and have people that can set examples about chatting in public rooms or who can recognize when to stop a dm chat and move to be public

LtWorf 6 hours ago | parent | prev [-]

I hate direct messages. They were normally considered rude in IRC.

agumonkey 6 hours ago | parent | prev | next [-]

It's a strange pattern I observe often, whenever an idea gets promoted from organic-natural-human-ritual to official-new-visible-main-idea, it becomes bloated and off point.

flir 5 hours ago | parent [-]

Agile. Case in point.

sailfast an hour ago | parent [-]

Did you read the article? :)

0xbadcafebee an hour ago | parent | prev | next [-]

Right, because there's nothing special about remote vs in-office. It's just communication and collaboration.

Living beings do it all kinda ways. Bees waggle their butts, crickets rub their legs, geese honk, snakes hiss, some fish detect electrical signals. And to collaborate, the bees' dance indicates a flight path, birds singing indicates interest in mating, the snake's hiss and the geese's honk tells you to watch out. You use the tools you have and develop collaboration with them. There's clearly no right way, there's just ways.

But tomorrow morning, would you wanna learn to honk at people, or rub your legs, or waggle your butt, to order a latte at Starbucks? It'd be awkward, weird, painful, and unnecessary. So if you were asked to, you'd probably not try very hard to adapt to it. And if everybody you knew were in the same boat, all being forced to change with no real guidance, kinda not trying that hard to make it work? It would suck for everybody.

People just don't like changing what they're used to. They probably don't even mean to fight it. But we do like culture we're already familiar with. Change is hard, not changing is easy. We like easy. So people who grew up with remote work (on IRC, mailing lists, etc) find it easy, even more productive. But a company that's thrown into it without a healthy established culture are going to be swimming upstream indefinitely.

gedy 4 hours ago | parent | prev | next [-]

I think it's largely that as this became more of a business, the "yappers" who want to talk things out got more leverage as PMs, etc. It sounds like a caricature, but they honestly seem to get super antsy only typing and sitting in one spot.

redrove an hour ago | parent | next [-]

I've never seen it put this way but I think you've hit the nail on the head.

Text requires correctness to some extent; bullshitters will just yap away for hours and nobody can point to one piece of text and say "Here, this is where you are objectively wrong, and/or misrepresenting things".

The unfortunate reality of remote work is there's a lot of zoom meetings where yappers in high places will BS away -- a lot more "important" zoom meetings than "important chats", especially in public.

stuffn 39 minutes ago | parent | prev [-]

It is exactly that and it’s clear the author is one of these “yappers”. I like that term. These people are also absolutely obnoxious irl and completely fail to read the room. I once had a PM like this who went into a near mental health crisis that the team of engineers were not “engaging” enough with her (in her head) witty “engineer” banter.

Perhaps it’s useful to have these people in the office, in a room of mirrors, where they can listen to themselves talk all day. There’s a subset of people who have weaseled their way into tech coming from the world of hyper-anxious very public social media engagement that simply make life miserable for everyone else.

seneca 7 hours ago | parent | prev | next [-]

> Somehow we were better at using remote tools while literally in the same office than some teams are at using them now while fully remote.

This is sort of the point. Remote tools work great when you have spent a lot of time building relationships and rapport with the people involved. That's hard to do in professional settings, and extremely hard to do in remote professional settings.

Letting teams that know each other well work remotely works great. Building teams remotely is very hard.

I'm a diehard for remote work, but we have to be realistic abouts limitations.

jsight 6 hours ago | parent | next [-]

IDK, some of the remote teams that I've worked on were only able to meet in person once per year, if that. They were very communicative on the tools that we had though.

HDThoreaun 2 hours ago | parent [-]

No one is saying it’s impossible to build fully remote teams from scratch, it’s just very hard and requires strong leadership. Most companies have crappy management so they can’t pull it off.

LtWorf 6 hours ago | parent | prev [-]

Debian works like that but the startups can't manage… interesting.

stackskipton 4 hours ago | parent [-]

Open-Source Project that doesn't have Project Managers and MBA telling you to work faster is a lot different then working at Startup that does.

layer8 7 hours ago | parent | prev | next [-]

Electronic chat is really not the same as face-to-face communication. Neither are video calls.

sodapopcan 7 hours ago | parent | next [-]

For me, electronic chat is better most of the time.

layer8 7 hours ago | parent [-]

Everyone is different. I vastly prefer email over chat, but also wouldn't want to live without the occasional face-to-face.

sodapopcan 7 hours ago | parent [-]

"Everyone is different" is my point. Face to face once in a while is nice, though I don't care so much about having it very often with my colleagues in a professional setting.

AlotOfReading 7 hours ago | parent | prev | next [-]

Of course it's not the same, that's the point. I personally prefer the async, chat based mediums I've used since I was a child. Some of my coworkers have disabilities that make conversational typing difficult and prefer video calls as a result.

Consider the effort to accommodate those preferences though. Accommodating a video call preference is easy. Same for chat. Accommodating a preference for face-to-face requires spending an hour (2x average US commute) traveling to meet you. That's quite a significant ask of the other person.

devmor 5 hours ago | parent | prev [-]

Yes, it’s not the same at all.

In electronic chat I can ask someone to explain their question and wait for it in writing. In person, I often have to listen to them stumble over the concept because they didn’t think about what they wanted to ask before asking it.

In a video call I can clearly see the other person’s screen and zoom in on what I’m trying to look at. In person I have to lean over their desk and squint at the right angle.

globalnode 4 hours ago | parent | prev | next [-]

Yeah text based beats video a lot of the time.

5 hours ago | parent | prev | next [-]
[deleted]
devmor 5 hours ago | parent | prev | next [-]

One of the author’s primary reasonings for why remote work sucks is apparently that they find it difficult to treat other people like human beings without close proximity to them.

That’s pretty weird and uncomfortable and I don’t know that I would want to work with someone like that in or out of office.

redrove an hour ago | parent [-]

It's a big problem especially if you haven't met the people you're working with. It's easy so think one dimensionally about a person, I catch myself doing it all the time and I can't say I'm wise enough to always stop it dead in its tracks.

devmor 43 minutes ago | parent [-]

I can’t say I have ever experienced this problem after conversing with someone more than a handful of times.

Sure it applies to things like random people on social media and such, but after a mutual exchange or two you should be over it.

fHr 6 hours ago | parent | prev [-]

now we do the work of 7 projects in half a team paid 50% less and can't get to help anyone as we all drown in 7 tickets we should do in parallel with agents writing docu on the side and assist and some of the easier code on the side because management drank the koolaid of going full into AI and "the Team now can do 300% more right". I miss the old times where making 100k and still could have few minutes to help each other and now we're in this hypercapitalistic garbage AI age were we have to just output, output, output and fuck quality and else they lay you off and get the next guy from wherever.

redrove an hour ago | parent [-]

Everything is FAST now, I 'member 10-15 years ago if someone came to you for help you actually had the time to pull up a (possibly virtual) chair and spend 3h helping them. If you do that now you'll get canned in 4 months.

Obviously the help also came with you bonding and chit chatting about other stuff, I miss it.